Refund & Cancellation Policy

We at iGrain want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we have a clear and straightforward refund and cancellation policy to address your concerns. Please read the following information carefully:

Cancellation Policy:

You have the option to cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team as soon as possible. If your order has not been processed and shipped, we will initiate the cancellation and provide a full refund. However, for orders already in transit, we kindly ask you to refer to our return policy for further assistance.

Refund Eligibility:

We offer refunds for products that meet certain eligibility criteria: The product must be in its original condition, unused, and in its original packaging. The request for a refund must be made within 14 days of receiving the product. Personalized or custom-made items may not be eligible for a refund unless they arrive damaged or defective. Initiating a Refund:

To request a refund, please contact our customer support team with your order details and a reason for the return. Once your request is received and approved, we will provide you with instructions on how to return the product. Please note that shipping fees for returning the item are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Return Process:

When returning a product, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for your return to ensure it reaches us safely. Once we receive the returned item and verify its condition, we will process the refund to your original payment method within 5-7 business days.

Non-Refundable Items:

The following items are generally non-refundable unless they are received damaged or defective:

Perishable goods such as food items. Gift cards or vouchers. Downloadable digital products. Items that have been used, worn, or damaged by the customer. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and ensure you receive a replacement or a full refund, depending on your preference.

Refund Processing Time:

The time taken to process a refund may vary depending on your payment method and financial institution. Please allow up to 5-7 business days for the refund to reflect in your account after it has been processed on our end.

At iGrain, we strive to provide top-notch products and services, and your satisfaction is of the utmost importance to us. If you have any questions or need assistance regarding refunds or cancellations, please don't hesitate to reach out to our dedicated customer support team.