Shipping & Delivery Information
At iGrain, we strive to provide you with a seamless shopping experience, from the moment you place your order to the moment it arrives at your doorstep. Here, you'll find all the essential details about our shipping and delivery policies to ensure you are well-informed:
Once you place an order, our dedicated team begins processing it promptly. Most orders are processed within 1-2 business days, excluding weekends and holidays. During peak seasons, processing times may be slightly longer, but we always do our best to get your order on its way as quickly as possible.
We collaborate with reliable and trusted shipping partners to ensure your package is handled with care and delivered to you in the most efficient way possible. We offer several shipping options, including standard shipping and expedited shipping. The available options will be presented to you during the checkout process, along with the estimated delivery times for each.
Shipping rates are determined based on the weight of the package, the shipping method selected, and the destination address. You can review the shipping costs during the checkout process before finalizing your order. Please note that we occasionally offer promotions with free shipping on qualifying orders.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your package and anticipate its delivery date. You can also track your order by logging into your iGrain account and accessing the "Order History" section.
The estimated delivery time varies depending on the shipping method chosen and your location. Generally, standard shipping takes between 3 to 7 business days within the domestic United States. For international orders, delivery times may vary due to customs clearance and other factors..
iGrain proudly ships products worldwide. International customers can select their preferred shipping method during checkout. Please be aware that customs duties, taxes, or other import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
Please ensure that you provide accurate and complete shipping information when placing your order. iGrain is not responsible for delays or misdeliveries caused by incorrect addresses or missing details.
Order Issues and Support:
If you encounter any issues with your order or have questions related to shipping and delivery, our customer support team is here to help. Contact us via phone or email, and we'll be happy to assist you promptly.
At iGrain, we take pride in delivering high-quality products to our valued customers while providing exceptional service every step of the way. Thank you for choosing iGrain, and we look forward to serving you with excellence. Happy shopping!